Frequently Asked Questions

Below are some of the frequently asked questions about Snow4Kids and this year's event. If you're still confused, please don't hesitate to contact us!

WHAT IS INCLUDED IN THE SNOW4KIDS WINTER 2021?

We are excited to be taking our Snow4kids events to the major Shopping Centres of Australia and excited to be at Orion Shopping Centre for the winter school holiday period in 2021.

The Snow4Kids Event will be held in a secure car park in a prime location outside Aldi Supermarket at Orion Shopping Centre, Springfield Central. We will be creating tons and tons of fresh snow daily and operating all the normal snow activities. Snow4Kids visitors can enjoy building their very own, unique snowman and  throw real snowballs at a range of targets. The Park will be well staffed and we have safely catered for around 300,000 happy customers at Snow4kids over the past 11 events.

CHANGE OF LOCATION INFORMATION

We have operated 11 Snow4kids events over 9 years at South Bank Parklands and have decided to move the event to Orion Shopping Centre at Springfield Lakes in 2021 as we could not accept the rental increase offered by the landlord at South Bank Parklands which we believed was unjustified and would have meant an increase in ticket pricing of up to $12 per customer. This was something that we were not willing to accept and we therefore made the decision to move the event for 2021. We had initially planned to switch the event location to King George Square in Brisbane City but were unable to secure the water supply needed to make the snow daily.

CONDITIONS OF ENTRY

For the past 10 years we have had a great safety record, however, while we do everything in our power to minimise the risk of any accidents, the venue is used at the customers own risk and you must be cautious while walking on the snow as it can be slippery under foot. We ask that you bring gloves for the kids and waterproof and stable footwear is worn in the park at all times. You can find all the information regarding the Conditions of Entry at the following links.

The links are below:

Conditions of Entry:  CLICK HERE

Ticketing Terms of Conditions: CLICK HERE

HOW LONG IS A SESSION AND WHAT TIME ARE THEY ON?

Each session operates for 50 minutes and there is a session every hour from 9.30am until the last session at 3.30pm. The park closes at 4.30pm every day.

WHAT SYSTEMS HAVE YOU PUT IN PLACE TO DEAL WITH COVID-19?

We are working under the Covid-19 Industry Safe Plan for the Australian Amusements Industry. That means that the event will operate with social distancing, record keeping and personal hygiene rules in place. Additionally Covid-19 Checklists are in place as directed by the CHO.

CAN I GO TO ANY SESSION THAT I WANT?

You may book any session that you wish to attend (subject to availability). However, you are not able to enter the attraction until the date and time you have purchased your ticket for. 

HOW MUCH DOES IT COST?

A General Admission ticket for all people entering the park is priced at $20. 

Please note that online purchases will incur a Booking Administration fee of $1.50 per ticket. 

Babies 12 months and under may enter the park for free with a paying adult. Please note that babies are brought into the park at the parents or carers own risk. Please take care and do not walk on the snow with a child in your arms due to the risk of falling. Please keep the baby in a pram or walk only on the carpeted areas. 

Children 12 years and under must be accompanied by an adult carer that is holding a valid ticket.

Children over the age of 12 years are able to use the Snow4Kids Park by themselves. They are not able to look after younger children.

WHERE CAN I BUY TICKETS?

You can purchase tickets online.

We recommend booking online in advance to save disappointment as the most popular sessions sell out very quickly. If you do not wish to purchase tickets online, we may have any unsold tickets available for purchase at the Ticket Box at the venue on the day.

PLEASE NOTE: We can only sell tickets at the ticket box for that day. We can assist you to buy tickets for future dates at the ticket box. Tickets are strictly limited for every session. Once they are gone they are gone. 

CAN YOU HAVE A SNOWBALL FIGHT?

Snow4Kids caters to a lot of very young customers. To ensure their safety snowball fights with real snowballs are not allowed.  Snowballs made from real snow can be painful and cause serious health damage when they hit people, especially young children. To keep everybody safe and happy we ask you to only throw snowball at the provided targets.

CAN ADULTS PARTICIPATE?

 
Snow4Kids encourages adults to get active and enjoy the fun with their children.  We simply ask adults to not throw real snowballs to ensure the safety of our young customers.

CAN I HAVE MY CHILD’S BIRTHDAY PARTY HERE? 

You are welcome to bring multiple children to the event as a birthday type of event however we do not specifically host birthday parties. If you would like to buy a large amount of tickets, we may be able to offer a discount so please send an email to tickets@b4snow.com.

MY CHILD IS ONE, DO THEY NEED A PAYING TICKET?

Children 12 months and under are free WITH a paying adult but we advise that you are not permitted to walk on the snow with a child in your arms.
Children 12 months and over require a full paying ticket.

WHAT ARE THE AGE RESTRICTIONS?

In 2021 the park is suitable to people of all ages to come along and experience the magic of real snow. Building a real snowman if great fun for all ages. We generally recommend the Snow4Kids Park for children aged 12 and under, but of course each child is different and may respond differently to the attractions (some may be more or less amused than others despite age).  If older children are attending, they will need to be mindful of the younger children in the Park..

 

DOES THERE NEED TO BE ONE ADULT PER CHILD FOR SUPERVISION? 

No. If you have one child, you will need at least one adult. But if, for example, one adult was to bring along 2 or 3 children alone, that would be fine. It is just important that all children are supervised by at least one adult.

MY CHILD IS A TEENAGER, CAN I LEAVE THEM THERE ALONE OR LEAVE THEM TO SUPERVISE MY YOUNGER CHILD ALONE?

Children over the age of 12 years are welcome to use the Snow4Kids park by themselves. They are not able to supervise younger children. Children under the age of 12 years need to be supervised by an adult carer or parent.

WHERE CAN I PARK? 

There are numerous free car parks in the area.  Please refer to the Orion Shopping Centre website for more information. 

CAN I GET THERE BY PUBLIC TRANSPORT? 

Yes! there is lots of public transport in the area. Our venue is adjacent to the bus station and close to the Springfield Central train station. Please refer to the Translink website for more information.

 DO YOU OFFER A DISCOUNT FOR GROUP BOOKINGS? 

Yes! We offer a 20% discount for group bookings of 20 people or more. Please contact tickets@b4snow.com directly for more information or to book. Please note that tickets must be paid for at least 2 weeks prior to the booked session in full.

CAN I CHANGE TO A DIFFERENT DATE AND SESSION? 

Snow4Kids advices to ensure to book the correct date and time for your snow adventure. If you should find yourself in the need to change your tickets to a different date or time please contact Snow4Kids directly via email to tickets@b4snow.comPlease include your Name, booking reference, number of tickets and the date/time you want to change to. PLEASE NOTE: Snow4Kids is trying their best to accommodate ticket exchange requests. Ticket exchanges are at the discretion of management. If the newly requested date and session is fully booked we will not be able to fulfil your request. No refunds are offered for change of mind or change in personal circumstances (including personal sickness).