Frequently Asked Questions

Below are some of the frequently asked questions about Snow4Kids, The Snow Village and Frosty Fairways. If you’re still confused, please don’t hesitate to contact us!

SNOW4KIDS

WHAT CAN I DO AT SNOW4KIDS 2024?

Snow4Kids 2024 is all about the magic of snow and you can expect to participate in all the winter classics:

  • Tons of real, fresh snow
  • Snowman making
  • Snowball throwing
  • Snow play
  • Falling snow
  • Photo Opportunities
  • Meet the mascots

Additionally, we are premiering 2 new attractions. The first one is the Snow Village, a night time light walk with food and entertainment. The second one is Frosty Fairways, a magical, winter themed mini golf course. Please note that these are separate attractions with an additional cost.

ARE THEIR ANY CHANGES TO THE 2024 NORTH LAKES EVENT?

Yes, this is our 12th year of operation in the Brisbane area and we have a couple of updates and new additions. First of all, we extended the session time to 80 minutes for more fun times in the snow. Additionally, we are introducing the Snowball Arcade, a whole tent dedicated to chugging your best throw at a wide range of cheeky targets. Epic fun! But hold on, there is more. In 2024 The Snow Village and Frosty Fairways are joining the winter fun. The Snow Village is a fabulous night time light walk that encourages you to get together, have a cheeky treat, see the magical light, enjoy some live music and toast marshmallows over the fire. Frosty Fairways is the ultimate winter mini golf escape. A one of a kind, snow themed 9-hole mini golf course for all ages. Please note that Frosty Fairways and The snow Village are at an additional cost.

HOW LONG IS A SNOW4KIDS SESSION AND WHAT TIME ARE THEY ON?

Each session operates for 80 minutes. The session times are 9AM, 10.30AM, 12PM, 1.30PM, 3PM 4.30PM and 6PM. The Snow4Kids Park closes at 7.30PM.

CAN I GO TO ANY SNOW4KIDS SESSION THAT I WANT?

You may book any session that you wish to attend (subject to availability). However, you are not able to enter the attraction until the date and time you have purchased your ticket for.

HOW MUCH DOES IT COST?

A General Admission ticket for all people entering the park is priced at $29. 

If you buy a ticket or a family package ticket for 4 people for $99, you can also get a 50% discount on the mini-golf and light show by using the code EXTRA when you buy these tickets. That means you can enjoy all the activities for a total price of $137 for 4 people or $34 for each person for all activities.

If you buy a single ticket for $29 you can add the mini golf for $7 for each person. Just add the code EXTRA when you buy your Frosty Fairways ticket.

Please note that online purchases will incur a Booking Administration fee of $1.25 per ticket.

Babies 12 months and under may enter the park for free with a paying adult. Please note that babies are brought into the park at the parents or carers own risk. Please take care and do not walk on the snow with a child in your arms due to the risk of falling. Please keep the baby in a pram or walk only on the carpeted areas.

Children 12 years and under must be accompanied by an adult carer that is holding a valid ticket.

Children over the age of 12 years are able to use the Snow4Kids Park by themselves. They are not able to look after younger children.

WHERE CAN I BUY TICKETS?

You can purchase tickets online.

We recommend booking online in advance to save disappointment as the most popular sessions sell out very quickly. If you do not wish to purchase tickets online, we may have any unsold tickets available for purchase at the Ticket Box at the venue on the day.

PLEASE NOTE: We can only sell tickets at the ticket box for that day. We can assist you to buy tickets for future dates at the ticket box. Tickets are strictly limited for every session. Once they are gone they are gone.

CAN YOU HAVE A SNOWBALL FIGHT?

Snow4kids caters to a lot of very young customers. To ensure their safety snowball fights with real snowballs are not allowed.  Snowballs made from real snow can be painful and cause serious health damage when they hit people, especially young children. To keep everybody safe and happy we ask you to only throw snowball at the provided targets.

CAN ADULTS PARTICIPATE?

Snow4kids encourages adults to get active and enjoy the fun with their children.  We simply ask adults to not throw real snowballs to ensure the safety of our young customers.

CAN I HAVE MY CHILD’S BIRTHDAY PARTY HERE? 

You are welcome to bring multiple children to the event as a birthday type of event however we do not specifically host birthday parties. If you would like to buy a large amount of tickets, we may be able to offer a discount so please send an email to [email protected].

MY CHILD IS ONE, DO THEY NEED A TICKET?

Children 12 months and under are free WITH a paying adult but we advise that you are not permitted to walk on the snow with a child in your arms.
Children 12 months and over require a full paying ticket.

WHAT ARE THE AGE RESTRICTIONS?

The park is suitable to people of all ages to come along and experience the magic of real snow. Building a real snowman if great fun for all ages. We generally recommend the Snow4Kids Park for children aged 12 and under, but of course each child is different and may respond differently to the attractions (some may be more or less amused than others despite age).  If older children are attending, they will need to be mindful of the younger children in the Park.

DOES THERE NEED TO BE ONE ADULT PER CHILD FOR SUPERVISION? 

No. If you have one child, you will need at least one adult. But if, for example, one adult was to bring along 2 or 3 children alone, that would be fine. It is just important that all children are supervised by at least one adult.

MY CHILD IS A TEENAGER, CAN I LEAVE THEM THERE ALONE OR LEAVE THEM TO SUPERVISE MY YOUNGER CHILD ALONE?

Children over the age of 12 years are welcome to use the Snow4Kids park by themselves. They are not able to supervise younger children. Children under the age of 12 years need to be supervised by an adult carer or parent.

DO YOU OFFER A DISCOUNT FOR GROUP BOOKINGS? 

Yes! We offer a 20% discount for group bookings of 20 people or more. Please contact [email protected] directly for more information or to book. Please note that tickets must be paid for at least 2 weeks prior to the booked session in full.

CAN I CHANGE TO A DIFFERENT DATE AND SESSION? 

Snow4Kids advices to ensure to book the correct date and time for your snow adventure. If you should find yourself in the need to change your tickets to a different date or time, please contact Snow4Kids directly via email to [email protected] . Please include your Name, booking reference, number of tickets and the date/time you want to change to.

PLEASE NOTE: Snow4Kids is trying their best to accommodate ticket exchange requests. Ticket exchanges are at the discretion of management. If the newly requested date and session is fully booked, we will not be able to fulfil your request. No refunds are offered for change of mind or change in personal circumstances (including personal sickness).

CONDITIONS OF ENTRY

For the past 12 years we have had a great safety record, however, while we do everything in our power to minimise the risk of any accidents, the venue is used at the customers own risk and you must be cautious while walking on the snow as it can be slippery under foot. We ask that you bring gloves for the kids and waterproof and stable footwear is worn in the park at all times. You can find all the information regarding the Conditions of Entry at the following links.

The links are below:

Conditions of Entry:  CLICK HERE

Ticketing Terms of Conditions: CLICK HERE

THE SNOW VILLAGE

WHAT CAN I DO AT THE SNOW VILLAGE?

The Snow Village is a winter themed night market with a magical light walk, live entertainment on certain nights and a variety of tasty winter treats. It’s all about gathering your family and loved ones and enjoying a fantastic evening out. A dazzling light walk with thousands of sparkling fairy lights is waiting for you to explore. After, enjoy the live music, savour some tasty treats and engage in endless laughs. Don’t forget to grab a Smores Kit and toast your marshmallows over the fire.

ARE THE SESSIONS TIMED OR CAN I COME ANY TIME?

There are entry times for The Snow Village to avoid crowding at the light walk but you are welcome to stay as long as you desire.

HOW MUCH DOES IT COST AND WHERE CAN I BOOK?

Tickets to the LIght Show are only $5 per person or $2,50 per person If you have bought a snow4kids snow ticket then you are eligible for a 50% discount. Just add the code EXTRA when booking.

Children 12 months and under are free to enter. Please be aware that live music is present.

You can purchase tickets online.

Please note that tickets are non-refundable and cannot be exchanged.

CAN I TOUCH THE LIGHTS OR POSE FOR PICTURES WITH THEM?

You are welcome to take as many pictures as you like but please do not touch or climb any of the light installations. There will be photo opportunities, please use these as directed by staff only. Please be mindful of your steps.

WILL THERE BE FOOD AND DRINKS?

The Snow Village offers a variety of different food options that change weekly. From, twisted potatoes to traditional, German sausages – we have your tummy covered. Got a sweet tooth? Make sure to grab one of our Smores-Kits and toast your very own marshmallow over the fire. Parched? The Snow Village has a variety of hot and cold drinks on offer. Our highlight is Blizzy Boba, a cute snowman themed bubble tea. Please keep an eye out on our social media for the daily food trucks.

CAN I TOAST MARSHMALLOWS?

Yes, you will have the opportunity to purchase one of our Smores-Kits and toast your very own Marshmallows over the fire. Please make sure to always keep a safe distance to the fire pits and to not touch any hot surfaces. Please only use the utensils provided by us and supervise children closely at all times. Please follow Staff directions at all times and check any food for allergens.

FROSTY FAIRWAYS

WHAT CAN I DO AT FROSTY FAIRWAYS?

Frosty Fairways is the world’s only winter and snow themed mini golf course. Challenge yourself on this special 9-hole course and see who the best golfer is.

WHO IS THE COURSE BEST SUITED FOR?

If you can hold a putter you are good to go! Frosty Fairways is suitable for all ages and abilities. May it be for a fun family outing or an out of the box date night. Everyone is welcome.

HOW MUCH DOES IT COST AND WHERE CAN I BOOK?

Tickets to Frosty Fairways are $14 per person or $7 per person if you have purchased a ticket for the Snow4kids Park. Just remember to add the code EXTRA when booking.

Children 12 months and under are free to enter.

Children under the age of 12 must be accompanied by an adult carer.

You can purchase tickets online.

Please note that tickets are non-refundable and cannot be exchanged.

CAN I TOUCH THE SET UP?

Our golf course theming is seriously gorgeous, and we hope you take and share a million pictures. But please, do not touch or climb any of the decorations. They are fragile. Please stay on the dedicated walk ways.

HOW LONG DOES THE COURSE TAKE?

The game duration depends on the size of your group, their skills and how busy the course is. It can be anywhere from 20 minutes to an hour.

 

GENERAL

WHERE CAN I PARK? 

There are numerous free car parks in the area.  Please refer to the North Lakes Shopping Centre website for more information.

CAN I GET THERE BY PUBLIC TRANSPORT? 

Yes! there is lots of public transport in the area. Our venue is adjacent to the Springfield Central train station. Please refer to the Translink website for more information.

WHAT ELSE CAN I DO AT WESTFIELD NORTH LAKES?

Shopping, Eating and tons of fun activities such as the movie theatres and games arcade as well as a great eating precinct.

DO YOU ACCEPT COMPANION CARDS?

Yes, we honour companion cards. If you require to bring a carer and would like to request a companion ticket email [email protected].

Please make sure to carry your companion card with out for entry.

ARE YOU WHEELCHAIR FRIENDLY?

Snow4Kids and The Snow Village are designed to be wheel chair friendly in the way they are set up. Unfortunately, the previous tenant spread gravel over the bitumen ground and there are still a few pebbles around which can make it challenging for some chair users depending on their chair model and level of support. Please contact [email protected] for a chat to see if the event is suitable.