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Frequently Asked Questions

Below are some of the frequently asked questions about Snow4Kids and this year's event.
If you're still confused, please don't hesitate to contact us!

What is included in the Snow4Kids Winter 2019?

Snow4Kids Winter 2019 features a mix of snow powered and snow themed attractions. Snow4Kids visitors can enjoy racing down one of our 4 Lane  toboggan hills, building your own unique Snowman with the decorations we provide to bring your frosty creations to life, throw real snowballs at a selection of different targets and displays provided in the park, play and climb on our snow mountain that is topped up with fresh snow daily, dance with our larger than life Snow Characters, or burn of some energy by having a fun little “snow”-ball fight . The Park is well staffed and we have safely catered for over 200,000 customers at South Bank during the past 6 years.

Conditions of Entry

Please note we have been operating Snow4kids for 7 years at South Bank Parklands for the past 7 years with a great safety record, however, while we do everything in our power to minimise the risk of accidents, the venue is used at the customers own risk and you must be cautious while waling on the snow as it can be slippery under foot.

We Ask that you bring gloves for the kids and waterproof and stable footwear is worn in the park at all times.

You can find all the information regarding the Conditions of Entry at the following links.

The links are  Conditions of Entry:  CLICK HERE                Ticketing Terms of Conditions: CLICK HERE

How long is a session and what time are they on?

Each session operates for 50 minutes and there is a session every hour from 9.30Am until the last session at 3.30PM

Can I go to any session that I want?

You may book any session that you wish to attend (subject to availability). However, you are not able to enter the attraction until the date and time you have purchased your ticket for.

How much does it cost?
A General Admission ticket for all people entering the park priced at $21. 
Early Bird Tickets are available for purchase online at $18 per person until June 28
th 2019 at 12pm AEST OR until the allocated number of tickets are sold out. Please note that online purchases will incur a Booking Administration fee of $1.25 per ticket. 

Babies 12 months and under may enter the park for free with a paying adult but are brought into the park at the parents or carers own risk. Please take care and avid walking on the snow with a child in your arms due to the risk of falling. Please keep the bay in a pram or walk only on the carpeted areas. 

Children 10  years and under must be accompanied by an adult carer that is holding a valid ticket.

Where can I buy tickets?

You can purchase tickets online. We recommend booking online in advance to save disappointment as the most popular sessions sell out very quickly.f you do not wish to purchase tickets online, we may have any unsold tickets available for purchase at the Ticket Box at the venue on the day. PLEASE NOTE: We can only sell tickets at the ticket box for that day. We can assist you to buy tickets for future dates at the ticket box. Tickets are strictly limited for every session. Once they are gone they are gone.

Can you have a snowball fight?
Snow4Kids caters a lot of very young customers. To ensure their safety snowball fights with real snowballs are not allowed.  Snowballs made from real snow can be painful and cause serious health damage when they hit people, especially young children. To keep everybody safe and happy there will be a selection of fun targets to throw real snowballs at.

Can adults participate? 
Snow4Kids encourages adults to get active and enjoy the fun with their children. You are welcome to slide down the snow toboggan run, enjoy the Snow Dome and assist your children as needed. We ask adults to not throw real snowballs to ensure the safety of our young customers.

Can I have my child’s birthday party here? 
You are welcome to bring multiple children to the event as a birthday type of event however we do not specifically host birthday parties. If you would like to buy a large amount of tickets, we may be able to offer a discount so please send an email to tickets@b4snow.com.

My child is one, do they need a paying ticket?
Children 12 months and under are free WITH a paying adult.
Children 12 months and over require a full paying ticket.

What are the age restrictions?
We recommend the snow park for children aged 13 and under, but of course each child is different and may respond differently to the attractions (some may be more or less amused than others despite age). Snow4Kids  will have two different sized toboggan hills this year to accommodate for children of different ages. If older children are attending, they will need to be mindful of the younger children in the Park.
Due to safety concerns we ask children to only throw snowballs at the targets provided and for adults and children over the age of 13  to only throw snowballs very lightly at the targets provided . Thank you.

Does there need to be one adult per child for supervision? 
No. If you have one child, you will need at least one adult. But if, for example, one adult was to bring along 2 or 3 children alone, that would be fine. It is just important that all children are supervised by at least one adult. 

My child is a teenager, can I leave them there alone or leave them to supervise my younger child alone?
No. All minors must be accompanied by a responsible adult aged 18 years and over. 

Where can I park?
There are numerous car parks in the area.
The closest one would be the Southbank Parklands car park.
There is also the Cultural Precinct Carparks and the Convention and Exhibition Centre Car Park. All of these car parks are paid and vary in price. Please refer to their websites for more information.
There is limited metered street parking in the area with a maximum time limit of 2 hours in most cases.

Can I get there by public transport? 
Yes! there is lots of public transport in the area. Our venue (The South Bank Piazza) is very close to both the Southbank Railway Station and the South Brisbane Railway Station. Aditionally, the Cultural Centre Busway is just a short walk past QPAC and through the Parklands away from us.
Please refer to the Translink website for more information.

Do you offer a discount for group bookings?
Yes! We offer a 20% discount for group bookings of 20 people or more. Please contact tickets@b4snow.com directly for more information or to book. Please note that tickets must be paid for at least 2 weeks prior to the booked session in full.