Below are some of the frequently asked questions about Snow4Kids and this year’s event. If you’re still confused, please don’t hesitate to contact us!
WHY ARE YOU CLOSED ON CERTAIN DAYS AT TOOMBUL?
For the safety of staff and patrons if a staff member tests positive with Covid we will immediately close the operation for a minimum 2 days to ensure that staff in close contact can be tested and no other staff member has been infected with the Virus. We sanitize all equipment daily and will continue to do this before reopening of the venue.
All ticketholders effected by such closure will be offered the option of a refund or the opportunity to rebook on another day.
WHAT IS INCLUDED AT THE SNOW VILLAGE AT TOOMBUL IN THE ENTRY TICKET?
The Snow Village will be the Coolest place to visit these summer holidays. Do not miss out on the best Holiday Snow Experience in Brisbane.
The Christmas Snow Village will be hosted at Toombul Shopping Centre, Sandgate Road, Toombul from November 27, 2021 to January 16, 2022 at the recently vacated Bunnings Store with fresh snow daily to build a snowman, play in the snow, throw snowballs in the new Snowball Arcade, take great holiday snaps in the Snow themed street and have a snowboard lesson with a your own personal instructor.
All activities except the private snowboard lesson for kids or the purchase of the snow globes are included in a standard 50 minute ticket. The photo opportunities for Dogs will be operated at as a separate activity outside of normal operating hours.
We will be creating tons and tons of fresh snow daily and operating all the normal snow activities. Snow4Kids visitors can enjoy building their very own, unique snowman, take photos in the best Christmas holiday scenery and throw real snowballs at a range of targets.
This is our 14th Event in Brisbane in the past 9 years and we have safely catered for around 300,000 happy customers at Snow4kids over the past 14 events.
WHAT ELSE CAN I DO AT TOOMBUL SHOPPING CENTRE WHEN I VISIT?
Shopping, Eating and tons of fun activities such as the movie theatres and games arcade.
Toombul Shopping Centre was one of the first shopping centres in Brisbane and has been superbly renovated by Mirvac. The shopping centre hosts all the major retail chains like Kmart, Coles, Pet Barn, Target, and has a great eating precinct next to and above the location of the Snow Village.
WHEN CAN I BRING MY DOG FOR PHOTOS?
The photo opportunity for you and your dog will be done at special times during the operation of the event and we will advertise these days soon.
The activity will not be on the snow and will be held outside the normal hours of the Snow Village operation. Follow us on Facebook at www.facebook.com/snow4kids and we will let you know when this opportunity will be available.
As with all previous SNow4dogs activities that we have hosted a percentage of any proceeds collected for this activity will be paid as a donation to the RSPCA in QLD.
CONDITIONS OF ENTRY
For the past 10 years we have had a great safety record, however, while we do everything in our power to minimise the risk of any accidents, the venue is used at the customers own risk and you must be cautious while walking on the snow as it can be slippery under foot. We ask that you bring gloves for the kids and waterproof and stable footwear is worn in the park at all times. You can find all the information regarding the Conditions of Entry at the following links.
The links are below:
Conditions of Entry: CLICK HERE
Ticketing Terms of Conditions: CLICK HERE
HOW LONG IS A SESSION AND WHAT TIME ARE THEY ON?
Each session operates for 50 minutes and there is a session every hour from10 am until the last session at 4 pm. The park closes at 5 pm every day.
WHAT SYSTEMS HAVE YOU PUT IN PLACE TO DEAL WITH COVID-19?
We are working under the Covid-19 Industry Safe Plan for the Australian Amusements Industry. That means that the event will operate with social distancing, record keeping and personal hygiene rules in place. Additionally Covid-19 Checklists are in place as directed by the CHO.
CAN I GO TO ANY SESSION THAT I WANT?
You may book any session that you wish to attend (subject to availability). However, you are not able to enter the attraction until the date and time you have purchased your ticket for.
HOW MUCH DOES IT COST?
A General Admission ticket for all people entering the park is priced at $22.
Please note that online purchases will incur a Booking Administration fee of $1.25 per ticket.
Babies 12 months and under may enter the park for free with a paying adult. Please note that babies are brought into the park at the parents or carers own risk. Please take care and do not walk on the snow with a child in your arms due to the risk of falling. Please keep the baby in a pram or walk only on the carpeted areas.
Children 12 years and under must be accompanied by an adult carer that is holding a valid ticket.
Children over the age of 12 years are able to use the Snow Village Park by themselves. They are not able to look after younger children.
WHERE CAN I BUY TICKETS?
You can purchase tickets online.
We recommend booking online in advance to save disappointment as the most popular sessions sell out very quickly. If you do not wish to purchase tickets online, we may have any unsold tickets available for purchase at the Ticket Box at the venue on the day.
PLEASE NOTE: We can only sell tickets at the ticket box for that day. We can assist you to buy tickets for future dates at the ticket box. Tickets are strictly limited for every session. Once they are gone they are gone.
CAN YOU HAVE A SNOWBALL FIGHT?
The Snow Village caters to a lot of very young customers. To ensure their safety snowball fights with real snowballs are not allowed. Snowballs made from real snow can be painful and cause serious health damage when they hit people, especially young children. To keep everybody safe and happy we ask you to only throw snowball at the provided targets.
CAN ADULTS PARTICIPATE?
The Snow Village encourages adults to get active and enjoy the fun with their children. We simply ask adults to not throw real snowballs to ensure the safety of our young customers.
CAN I HAVE MY CHILD’S BIRTHDAY PARTY HERE?
You are welcome to bring multiple children to the event as a birthday type of event however we do not specifically host birthday parties. If you would like to buy a large amount of tickets, we may be able to offer a discount so please send an email to email@example.com.
MY CHILD IS ONE, DO THEY NEED A PAYING TICKET?
Children 12 months and under are free WITH a paying adult but we advise that you are not permitted to walk on the snow with a child in your arms.
Children 12 months and over require a full paying ticket.
WHAT ARE THE AGE RESTRICTIONS?
The park is suitable to people of all ages to come along and experience the magic of real snow. Building a real snowman if great fun for all ages. We generally recommend the Snow4Kids Park for children aged 12 and under, but of course each child is different and may respond differently to the attractions (some may be more or less amused than others despite age). If older children are attending, they will need to be mindful of the younger children in the Park..
DOES THERE NEED TO BE ONE ADULT PER CHILD FOR SUPERVISION?
No. If you have one child, you will need at least one adult. But if, for example, one adult was to bring along 2 or 3 children alone, that would be fine. It is just important that all children are supervised by at least one adult.
MY CHILD IS A TEENAGER, CAN I LEAVE THEM THERE ALONE OR LEAVE THEM TO SUPERVISE MY YOUNGER CHILD ALONE?
Children over the age of 12 years are welcome to use the Snow4Kids park by themselves. They are not able to supervise younger children. Children under the age of 12 years need to be supervised by an adult carer or parent.
WHERE CAN I PARK?
There are numerous free car parks in the area. Please refer to the Toombul Shopping Centre website for more information.
CAN I GET THERE BY PUBLIC TRANSPORT?
Yes! there is lots of public transport in the area. Our venue is adjacent to the Toombul train station. Please refer to the Translink website for more information.
DO YOU OFFER A DISCOUNT FOR GROUP BOOKINGS?
Yes! We offer a 20% discount for group bookings of 20 people or more. Please contact firstname.lastname@example.org directly for more information or to book. Please note that tickets must be paid for at least 2 weeks prior to the booked session in full.
CAN I CHANGE TO A DIFFERENT DATE AND SESSION?
Snow4Kids advices to ensure to book the correct date and time for your snow adventure. If you should find yourself in the need to change your tickets to a different date or time please contact Snow4Kids directly via email to email@example.comPlease include your Name, booking reference, number of tickets and the date/time you want to change to. PLEASE NOTE: Snow4Kids is trying their best to accommodate ticket exchange requests. Ticket exchanges are at the discretion of management. If the newly requested date and session is fully booked we will not be able to fulfil your request. No refunds are offered for change of mind or change in personal circumstances (including personal sickness).